Privacy Policy

This Privacy Policy explains how Torres Clean (“Torres Clean,” “we,” “us,” or “our”) collects, uses, and protects information when you visit or use www.solartorres.com, book services, or contact us.

“Personally Identifiable Information” (“PII”) is information that can be used on its own or with other information to identify, contact, or locate an individual.

Information We Collect
Information you provide to us

We may collect information you voluntarily provide, including:

Name

Email address

Phone number

Service address and/or billing address

Appointment details (date/time, service type, notes you submit)

Messages you send us (contact forms, email, SMS, etc.)

Access details you choose to provide (gate codes, special instructions, pets, HOA notes)

Payment-related information

We accept payments through PayPal, Venmo, Zelle, Cash App, and credit/debit card in person/on site.

We do not store full payment card numbers on our servers.

When you pay through PayPal/Venmo/Zelle/Cash App, the transaction is processed through those services and is subject to their privacy policies.

For in-person card payments, card data is processed through our card reader/payment provider. We may receive confirmation details such as payment status, amount, date/time, and partial identifiers (e.g., last 4 digits), but not full card details.

Automatically collected information (Website usage + analytics)

When you browse our Website, we (and our service providers) may automatically collect:

IP address (or approximate location derived from it)

Device type, browser type, and operating system

Pages visited, links clicked, and time spent on the Website

Referring/exit pages

Cookies and similar tracking technologies

We use Wix Analytics to help us understand Website traffic and improve performance and user experience.

When We Collect Information

We collect information when you:

visit our Website

book an appointment through Wix and/or Calendly

fill out a form, request a quote, or contact us

communicate with us by phone, email, or text

make a payment through one of our accepted methods

How We Use Your Information

We use information to:

schedule, confirm, and manage appointments

send reminders and service communications (including by SMS where applicable)

provide customer support and respond to inquiries

process payments and maintain internal records (receipts, invoices, payment confirmation)

improve our Website, booking experience, and service operations

prevent fraud, abuse, or unauthorized use

comply with legal obligations (tax, accounting, dispute handling)

We may also send occasional promotional messages if you opt in (where required). You can opt out anytime.

Booking Platforms, Analytics, and Service Providers

We use third-party providers to operate our Website and scheduling:

Wix (Website hosting, forms, booking tools, and Wix Analytics)

Calendly (appointment scheduling, confirmations, and reminders)

These providers may process information on our behalf to deliver their services. Your use of those platforms may also be governed by their own privacy policies.

SMS Appointment Reminders

If you provide your phone number, you may receive SMS reminders and scheduling messages related to your appointment (for example: confirmations, reminders, reschedule links, and service updates). These messages may be sent through Calendly or its messaging providers.

Standard message/data rates may apply depending on your carrier.

If you need to stop SMS reminders, you can follow the instructions included in the message (such as replying STOP where supported) or contact us at torrescleanllc@gmail.com
.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

enable core Website functionality

remember preferences (where applicable)

understand Website traffic and performance through analytics (including Wix Analytics)

improve the Website experience

You can control cookies through your browser settings (block, delete, or receive warnings). If you disable cookies, some parts of the Website may not function correctly.

How We Protect Your Information

We take reasonable administrative and technical steps to protect your information. However, no online system can be guaranteed 100% secure. We cannot guarantee the absolute security of information transmitted online.

All transactions processed through PayPal/Venmo and other payment services are handled through their secure systems and are not stored on our Website.

Sharing of Information

We do not sell your personal information.

We may share information only as needed:

with our service providers (Wix, Calendly, payment platforms) to operate our business

to comply with legal obligations, court orders, or law enforcement requests

to protect the rights, safety, and property of Torres Clean, our customers, or others

in connection with a business transfer (rare), such as a sale or restructuring

We may share aggregated or de-identified information that does not identify you personally.

Third-Party Links

Our Website may include links to third-party websites. We are not responsible for the privacy practices of third parties. Please review their policies directly.

California Privacy (CalOPPA)

If you are a California resident:

You may visit our Website anonymously.

This Privacy Policy will be accessible from our Website (via the footer).

Changes will be posted on this page with an updated “Last Updated” date.

To request changes to personal information you provided directly to us, contact us using the information below.

Children’s Privacy

Our services and Website are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Last Updated: March 1, 2026

Contact Us

If you have questions about this Privacy Policy, contact us:

Torres Clean
Website: www.solartorresclean.com
Email: torrescleanllc@gmail.com
Phone: (909) 894-6658